Your privacy is our priority: ag99 treats your personal information with the utmost respect. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure. If you have any questions, support@ag99.clickto get in touch.
Ag99 is one of Bangladesh's most trusted online Sports Betting and gaming platforms. We place the highest importance on our members' privacy and are committed to keeping your personal information completely secure.
This Privacy Policy applies to the ag99 website, mobile application, and all associated services. By using ag99, you are deemed to have accepted the terms outlined in this policy. If you do not agree, please refrain from using our services.
Ag99's Privacy Policy has been developed in accordance with international data protection standards. We operate with full transparency — you can find out at any time what information we hold about you and how it is being used.
This Privacy Policy has been written in Bengali for the convenience of users in Bangladesh. In the event of any legal interpretation, the original document shall serve as the authoritative reference.
Ag99 only collects information necessary to provide its services. We never collect data that isn't needed.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| NID / Passport | KYC Verification (AML Policy) | Yes |
| IP Address | Security & Geo-Restriction | Automatic |
| Cookie Data | Service Improvement & Personalization | Optional |
Ag99 may collect your information through several methods. Each approach is fully transparent and lawful:
Your consent is required: ag99 will obtain your explicit consent before collecting data through any new method. You may withdraw that consent at any time.
Ag99 uses your information only for the purposes listed below — for nothing else:
Marketing Communications: ag99 will obtain your consent before sending you any promotional messages. You can turn off marketing notifications at any time from your profile settings.
Ag99 never sells your personal information. However, limited data may be shared with trusted partners as necessary to operate our services:
| Partner Type | Shared Information | Purpose |
|---|---|---|
| Payment Gateway | Transaction Information, Mobile Number | Deposit & Withdrawal Process |
| KYC Provider | NID, Photo, Date of Birth | Identity Verification |
| Cloud Server | Encrypted Data | Secure Data Storage |
| Legal Authority | Any Required Information | Legal Order Compliance |
| Analytics Services | Anonymous User Data | Service Improvement |
All third-party partners operate under strict privacy agreements with ag99 and are not permitted to use any received data for purposes other than those specified.
Ag99 employs industry-leading technical and administrative measures to keep your data secure. Our security infrastructure is continuously updated.
All communication between your browser and ag99 servers is secured with 256-bit SSL encryption. Your data cannot be read by anyone while in transit.
All data stored on our servers is protected with AES-256 encryption. Only authorized personnel can access specific information.
Enable OTP-based two-factor authentication (2FA) at login. This protects your account from unauthorized access.
Our security team monitors for suspicious activity 24/7. Any unusual login attempts or transactions will trigger an immediate alert.
Your data is backed up daily to secure servers to ensure nothing is lost in the event of a technical issue.
All ag99 staff receive regular data protection training. Strict internal policies are enforced to prevent misuse of information.
Ag99 uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.
You can disable optional cookies at any time through your browser settings. However, doing so may cause some services to not function properly.
Under ag99's Privacy Policy, you are entitled to the following rights. To exercise any of these rights, please contact our support team:
You can request to know what information we hold about you at any time.
You can request corrections to any inaccurate or outdated information we have on file.
You may request deletion of your data unless we are required to retain it by law.
In certain circumstances, you may request that the use of your data be restricted.
You may request a copy of your data in a structured, portable format.
You may object to your data being used for marketing or profiling purposes.
Ag99 will respond to any rights-related request within a maximum of 30 business days. In urgent cases, we will make every effort to respond sooner.
Ag99 only retains your data for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 Years | AML & Financial Compliance |
| KYC Documents | 5 Years | Regulatory Requirements |
| Customer Service Logs | 3 Years | Dispute Resolution |
| Marketing Data | Until Consent Is Withdrawn | User Preferences |
| Cookie Data | 30 Days — 2 Years | By Cookie Type |
Once the retention period expires, data is securely and permanently deleted or anonymized.
Ag99 strictly prohibits providing services to anyone under the age of 18. Age verification is mandatory at registration, and additional KYC checks are carried out in cases of suspicion.
If a minor has accidentally created an account and this comes to our attention, we will immediately close the account and permanently delete all associated data. Parents support@ag99.clickto submit a complaint.
A Note to Parents: If you suspect your child is using ag99, please contact us immediately. We will take prompt action and permanently delete all associated data.
Ag99 may update this Privacy Policy as needed. For significant changes, notice will be provided at least 14 days in advance via your registered email and on the website.
Continued use of ag99 after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date at the top of the page will tell you when the most recent changes were made.
For any questions, complaints, or requests regarding this Privacy Policy, please contact our dedicated Privacy Team: