Legal Information

AG99 Terms & Conditions — Complete Guide

Last Updated: January 2026 ~15 min read Language: Bengali 18+ Only

Important Notice: Please read these Terms & Conditions carefully before creating or using an account on ag99. By using the platform, you are deemed to have accepted these terms. For any questions, support@ag99.clickGet in touch at.

This page was last updated in January 2026

1General Terms & Conditions

Ag99 is a licensed online Sports Betting and gaming platform serving users in Bangladesh and other approved regions. These Terms & Conditions ("Terms") form a legal agreement between ag99 and you (the member). By accessing ag99's website, mobile app, or any associated services, you agree to be fully bound by these Terms.

Although these terms are published in Bengali, all legal interpretations will be based on the original document. ag99 reserves the right to amend these terms at any time, and notice will be posted on the website before any changes take effect.

By using ag99's services, you confirm that you have read, understood, and accepted all the terms stated here. If you do not agree with these terms, please discontinue using the platform.

Scope of Application

These Terms apply to all ag99 services, including:

  • Sports Betting & Live Betting
  • Online Casino Games
  • Lottery & Jackpot Games
  • Bonuses & Promotional Offers
  • Payment Transactions
  • Customer Service Interactions

2Account Registration

To bet or play games on ag99, you must register a personal account. All information provided during registration must be truthful, accurate, and your own. ag99 reserves the right to close any account opened with false information at any time, and any funds held in such an account may be forfeited.

One Person — One Account

Each individual may only register one ag99 account. Operating multiple accounts under the same name, from the same device, or from the same IP address is strictly prohibited. If such a violation is detected, all associated accounts will be closed.

Registration Steps

  • 1
    Providing Personal Information

    Please fill in your full name, date of birth, mobile number, and email address accurately.

  • 2
    Create Password

    Use a strong password of at least 8 characters. Mix numbers, uppercase, and lowercase letters.

  • 3
    Terms Acceptance

    Please read and agree to the Terms & Conditions and Privacy Policy.

  • 4
    Verification

    Verify your account with the OTP sent to your mobile number.

Account Security: Never share your login credentials with anyone. If you notice any unauthorized activity on your account, contact ag99 support immediately.

3Age Verification

Ag99 is a 18+ Platform. The use of ag99's services is strictly prohibited for anyone under the age of 18. By registering, you confirm that you are at least 18 years old. ag99 may request a national ID, passport, or other government-issued document for age verification at any time.

If it is established that a member opened an account while underage, that account will be closed immediately and all transactions will be voided. Whether any deposited funds are returned will be at ag99's sole discretion.

4Deposits & Withdrawals

Ag99 supports Bangladesh's most popular mobile banking methods — bKash, Nagad, and Rocket — for deposits and withdrawals.

Payment Limits & Timeframes

Type Minimum Maximum Processing Time
Deposit (bKash/Nagad) ৳100 ৳5,00,000 Instant
Deposit (Rocket) ৳200 ৳5,00,000 Instant
Withdrawal (bKash/Nagad) ৳500 ৳2,00,000 1–3 Hours
Withdrawal (Rocket) ৳500 ৳1,00,000 3–6 Hours

Withdrawal Terms

  • Full account verification (KYC) must be completed before making a withdrawal.
  • A specified wagering requirement must be met before bonus funds can be withdrawn.
  • Withdrawals can only be made to the same payment method used for the original deposit.
  • Ag99 reserves the right to request additional verification for any suspicious transactions.
  • Any withdrawal amount exceeding the daily limit will be processed the following day.

Anti-Money Laundering Policy: ag99 complies with international Anti-Money Laundering (AML) policies. If any unusual transactions or suspicious activity are detected, ag99 is obligated to report them to the relevant authorities.

5Betting Rules

Before placing bets on ag99, it is important to familiarize yourself with the specific rules for each sport. The following general rules apply to all bet types:

  • Once a bet is confirmed, it cannot be cancelled or modified unless ag99 authorizes an exception under special circumstances.
  • If an event is cancelled or ends without a definitive result, the stake for that bet will be refunded.
  • Ag99 is not liable for bets not accepted during live betting due to technical issues.
  • Bets confirmed before an odds change will retain the original odds at the time of confirmation.
  • Maximum bet amounts may vary depending on the event and market.
  • If incorrect odds are displayed due to a technical error, ag99 reserves the right to void the affected bets.

Sports Betting Special Rules

Ag99's specific rules apply to cricket, football, tennis, and other sports. Make sure to place your bets at least 30 minutes before the match starts. If a match is abandoned mid-way due to innings cancellation, a draw, or any other reason, results will be determined according to ag99's rules.

6Bonuses & Promotions

Ag99 regularly offers bonuses and promotional deals. Each offer has its own terms, which must be read before accepting. General bonus terms are outlined below:

  • Welcome Bonus: New members will receive a welcome bonus on their first deposit. A specified wagering requirement must be met before bonus funds can be withdrawn.
  • Reload Bonus: Weekly or monthly reload bonuses for regular members. Terms are subject to change.
  • Cashback Offers: Cashback applies after losses reach a specified amount. See the Promotions page for details.
  • Loyalty Points: Earn loyalty points on every bet and redeem them for a range of rewards.

Bonus Abuse is Prohibited: Any attempt to abuse the bonus system may result in the cancellation of bonuses and suspension of the account.

Key Features
Core Principles of ag99

Secure Transactions

Transact with complete security through our SSL-encrypted payment gateway. Your financial information is kept strictly confidential.

Privacy Protected

Your personal information is never sold or shared with third parties. ag99 strictly upholds its privacy policy.

Transparent Odds

Odds at ag99 are set with full transparency. You can see your potential winnings before placing any bet, and there are no hidden commissions.

24/7 Support

Our Bangla-speaking support team is always on hand for any issue. Get quick help via live chat or email.

Local Payments

BKash, Nagad, and Rocket are directly supported. Deposit from as little as ৳100 and receive withdrawals within 1–3 hours.

Responsible Gaming

With Self-Exclusion, Deposit Limits, and Gaming Break tools, ag99 ensures you always stay in control.

7Prohibited Activities

The following activities are strictly prohibited on ag99. Violations may result in account termination and legal action:

  • Opening Multiple Accounts or Using Another Member's Account
  • Misusing the bonus system or participating in match-fixing
  • Using automated bots or software to place bets
  • Using funds from money laundering or illegal sources
  • Engaging in fraudulent activity against other members
  • Attempting to hack or gain unauthorized access to ag99's systems
  • Operating an Account on Behalf of a Minor
  • Soliciting another member's login credentials through deception

8Account Suspension & Closure

Ag99 reserves the right to suspend or permanently close any account without notice under the following circumstances:

  • Violation of any provision of these Terms may result in
  • Failure to verify your identity or providing false information
  • If a suspicious or fraudulent transaction is detected
  • Upon instruction from legal authorities
  • Extended inactivity (more than 12 months)

Members may also request to close their account at any time. Upon request, ag99 will close the account within 7 business days and return any eligible balance.

Once an account is closed, any active bonuses or pending bets will be forfeited. Only the real money balance will be refunded.

9Privacy & Data Protection

Ag99 takes the protection of your personal information very seriously. We only collect data necessary for service delivery, KYC verification, and legal compliance. For more details, please refer to our Privacy Policy Read.

  • Your information is never sold to third parties.
  • User information may only be shared with authorities when required by law.
  • You may request access to, correction of, or deletion of your data at any time.
  • You have the option to manage cookie preferences through your browser settings.

10Responsible Gaming

Ag99 believes betting should be purely for entertainment. We place the highest priority on the wellbeing and financial safety of our members. If you feel that betting is having a negative impact on your daily life, please seek help immediately.

The following responsible gaming tools are available free of charge on ag99:

  • Deposit Limit: Set daily, weekly, or monthly maximum deposit limits.
  • Self-Exclusion: Exclude yourself from the platform for a set period of time.
  • Gaming Break: Take a break ranging from 24 hours up to 30 days.
  • Loss Limit: Set a cap on how much you can lose within a given period.
  • Reality Check: Review a summary of your betting activity at regular intervals.

Need Help? Betting addiction is a serious issue. If you or someone you know is struggling, Responsible Gaming Find full details on the page.

11Dispute Resolution

Any dispute between ag99 and a member will first be addressed through ag99 customer support. The support team will provide an initial response within 72 hours of receiving a complaint.

Complaint Process

  1. Home support@ag99.clickSend your detailed complaint to.
  2. Keep your complaint reference number and attach any relevant screenshots or evidence.
  3. The ag99 team will investigate and provide a final decision within a maximum of 15 business days.
  4. If you are unsatisfied with the outcome, you may refer the matter to a neutral third-party mediator.

Ag99's decision is final and binding unless overturned by a court order. Any legal disputes will be governed by the applicable law and jurisdiction as determined by ag99's licensing authority.

12Changes to Terms

Ag99 reserves the right to modify these terms and conditions, in part or in full, at any time. Notice will be posted on the website and sent to your registered email at least 7 days before any changes take effect.

Continued use of ag99 after any changes have taken effect will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed of any updates.

Keep email notifications enabled in your profile to stay updated on the latest terms and conditions.

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Read the terms? Register at ag99 now and claim your welcome bonus. Millions of members across Bangladesh are already with us.

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