Gaming is for fun — not stress. AG99 believes responsible gaming is part of a happy life. We are committed to keeping you safe.
AG99's Commitment: We want you to enjoy every session. Responsible gaming means knowing your limits, sticking to a budget, and treating gaming as entertainment — not as a source of income or a way to solve problems.
Online betting and gaming can be a great form of entertainment when enjoyed responsibly. Without control, however, it can become a problem. At ag99, responsible gaming isn't just a policy — it's part of who we are.
Millions of people across Bangladesh enjoy Sports Betting and online games for entertainment. We want every member to play with a healthy mindset — which is why ag99 is always ready with a full suite of safety tools and support for every player.
The heart of responsible gaming is this — you control the game, the game doesn't control you. On this page, we'll show you how to use ag99's tools to keep your gaming experience healthy and enjoyable.
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, ag99 won't accept deposits beyond it — keeping your budget protected.
Set a daily limit on how long you play. Once your time is up, ag99 will automatically alert you and encourage you to take a break. Make the most of your time.
If you feel like you need a break, activate a cooling-off period of 24 hours to 30 days. Your account will be temporarily suspended during this time.
If you need a longer break, Self-Exclusion lets you close your account for anywhere from 6 months to permanently — no questions asked.
Ag99 will periodically remind you how long you've been playing and how much you've spent — keeping you informed so you can make mindful decisions.
Set a cap on how much you're willing to lose within a given period. Once the limit is reached, ag99 will automatically stop you — keeping your finances in check.
After logging in, click on your profile icon in the top right corner and select "Account Settings".
Look for the "Responsible Gaming" tab in your Settings page. All the tools you need are available there in one place.
Deposit limits, session time, or self-exclusion — activate whichever tool suits your needs.
Set your preferred limits or timeframe. Once saved, changes take effect immediately.
For any questions or concerns, ag99's 24/7 support team is always ready to help.
| Tool Name | Duration Options | Takes Effect | Can It Be Changed? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Yes (after 7 days) |
| Loss Limit | Daily / Weekly / Monthly | Instant | Yes (after 7 days) |
| Session Time | 15 Minutes — 8 Hours | Instant | Yes (after 24 hours) |
| Cooling-Off | 24 Hours — 30 Days | Instant | No (expires automatically) |
| Self-Exclusion | 6 Months — Permanent | Instant | No (expires automatically) |
| Reality Check | 30 Minutes — 2 Hours | Instant | Yes (Anytime) |
Lowering a limit takes effect immediately, but increasing one requires a set waiting period — this is intentional and designed to protect you.
If you notice any of the signs below, take a break and seek help right away. It's not a sign of weakness — it's a sign of self-awareness.
Chasing losses by placing repeated bets with the mindset of "I just need one more round to win it all back."
Cutting back on time with family, friends, or work because of gaming, and neglecting your responsibilities.
Feeling restless, anxious, or irritable when not betting — with your mind constantly drifting back to gaming.
Borrowing money, dipping into savings, or spending secretly from family to cover gaming costs.
Lying about your gaming or hiding it from family and friends.
Repeatedly turning to gaming as an escape from stress, loneliness, or sadness.
You've decided to stop playing, but keep coming back — and feel like you've lost control.
Keep in Mind: If any of the signs above have persisted for a long time, it may indicate a problem. Reach out to ag99's support team — we'll help without judgement.
Ask yourself the questions below. If you answer "Yes" to more than 3, consider seeking help.
Decide how much you'll spend before you start playing. Never go beyond that budget — whether you're winning or losing.
Don't expect to make money from gaming. Treat it as entertainment — just like going to the cinema or eating out.
Take at least a 10–15 minute break every hour. Get up, walk around, drink some water — give your mind a rest.
Never place bets when you're angry, frustrated, or under the influence of alcohol. Play with a clear head and in good condition.
Don't let a loss drag you down. Avoid the trap of thinking "just one more round and I'll win it back." Accepting a loss is the smarter move.
Don't hide your gaming habits from family. Open communication is the best way to prevent problems before they start.
Deposit limits, session time, and reality checks — these tools aren't just for show. Use them regularly.
Never bet with borrowed money. Only spend what you can afford to lose without it affecting your life.
Keep up other interests and hobbies outside of gaming. A balanced lifestyle is the foundation of healthy gaming.
Getting help early — before things get serious — is always the wiser choice. Reach out to ag99 support or speak with a professional counsellor.
AG99's commitment to responsible gaming goes beyond just providing tools — we actively stand by our players every step of the way.
Our strict KYC process blocks anyone under 18 from accessing the platform.
If unusual gaming patterns are detected, we will proactively reach out.
Our support team is available anytime you need help.
Your gaming history and personal information are kept completely private and secure.
Our advertising never targets minors or at-risk groups.
Players are regularly provided with awareness information and helpful resources.
If you feel that gaming is having a negative impact on your life or someone you care about, don't try to face it alone — reach out for help. It takes real courage.
Talk directly to our Responsible Gaming team via 24/7 live chat or email.
support@ag99.clickSpeak with a specialist counsellor for gaming addiction. Full confidentiality is guaranteed.
Get a Referral via ag99 SupportWorried about a loved one's gaming? You can raise a concern on their behalf at ag99.
Contact UsFind answers to common questions about using our responsible gaming tools on our FAQ page.
Read the FAQKeep in Mind: Asking for help isn't a sign of failure — it's a sign of love for yourself and your family. AG99 is here for you, every step of the way.